--- title: Enabling Phone-Based Role Plays for your Brevity Organization description: How administrators can enable phone-based role plays for their Brevity organization. --- [Skip to content](https://support.brevitypitch.com/en-us/knowledgebase/enabling-phone-based-role-plays-for-your-brevity-team#main-content) ![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png) Open main navigation Close main navigation - [Contact us](mailto:support@brevitypitch.com) [Contact us](mailto:support@brevitypitch.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Brevity Knowledge Base](https://support.brevitypitch.com/en-us/knowledgebase?hsLang=en-us) 2. [Admin & Enablement](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us) 3. [Admin Settings](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#admin-settings) # Enabling Phone-Based Role Plays for your Brevity Organization ## Enable Brevity phone-based role plays to allow your organization to practice Brevity role plays on the go We’re currently transitioning our admin model from **Team \> Group** to **Organization \> Team \> Group**, with admin roles becoming **Organization Admin** and **Team Admin**. As a result, some language in this article (for example, references to “Team” or “Group”) may not exactly match what you see in the product today. The underlying functionality described here remains the same, even if the labels and hierarchy in your app look slightly different while we complete this transition. ### Overview Brevity phone-based role plays allow Brevity users to practice assignments over the phone whenever and wherever. Once enabled, users can use their cell phones to manage and complete any assigned Brevity role plays. Admin users can make Brevity assignments available for phone-based role plays in the assignment's settings, and they can manage all available phone-based role plays from the All Organization Settings page. ### Prerequisites In order to use Brevity phone-based role plays, Brevity users first need to verify their phone numbers from the My Profile page in Brevity. While each user will need to verify his or her own phone number, organization admins can remind users via email to verify their phone numbers from the Organization Settings page.  ![request verification](https://support.brevitypitch.com/hs-fs/hubfs/request%20verification.png?width=670&height=366&name=request%20verification.png) To request that a single organization member verify their phone number: 1. Click the three-dots menu at the far right of the user's row. 2. Click Send email reminder to verify phone number. To request that multiple organization members verify their phone numbers: 1. Click the check box at the far left of each user's row. 2. Click Actions \> Send email reminder to verify phone number. For more information about how users can verify their own phone numbers, see: - [Completing a Brevity Phone-Based Role Play](https://8989544.hs-sites.com/en-us/knowledgebase/completing-a-brevity-phone-based-role-play?hsLang=en-us) ### Enabling Phone-Based Role Plays for Users When you enable phone-based role plays for your Brevity organization, users with verified phone numbers will receive an SMS message that includes instructions for using Brevity phone-based role plays. You can enable phone-based role plays from your Brevity Organization Settings page by enabling the Enable Phone-based Role Plays toggle. If you do not see the option to enable phone based role play, contact your customer success manager or [Brevity Support.](mailto:support@brevitypitch.com) ![](https://support.brevitypitch.com/hs-fs/hubfs/image-png-Feb-17-2026-02-37-12-3111-PM.png?width=2034&height=1024&name=image-png-Feb-17-2026-02-37-12-3111-PM.png) Note that once enabled, phone-based role plays can be disabled for the entire organization only by reaching out to Brevity Support or your Brevity Customer Success Manager. Individual users, however, can unsubscribe from phone-based role plays at any time using the phone-based role play SMS guide. Once Enabled, Admins can send Onboarding instructions to subsets of their end-users ![](https://support.brevitypitch.com/hs-fs/hubfs/image-png-Feb-17-2026-02-36-24-7854-PM.png?width=1006&height=1272&name=image-png-Feb-17-2026-02-36-24-7854-PM.png) 1. Click **Send Onboarding Instructions** 2. Select the whole org, by team, or by user to send onboarding instructions. 3. Selected users without verified phone numbers will be prompted to verify via email. 4. Selected users with verified phone numbers will receive a SMS from Brevity with onboarding instructions to practicing their role plays over the phone. ### Making an Assignment Available for Phone-Based Role Play You can make an assignment available for phone-based role play when creating or editing an assignment in the Assignment Editor. For more information about creating and editing assignments, see: - [Assignments Overview](https://8989544.hs-sites.com/en-us/knowledgebase/assignments-overview?hsLang=en-us) To make an assignment available for phone-based role play: ![assignment settings](https://support.brevitypitch.com/hs-fs/hubfs/assignment%20settings.png?width=670&height=418&name=assignment%20settings.png) 1. In the Assignment Editor, enable the Phone-Based Role Play toggle. 2. Click Save. The assignment now appears in the Included Assignments section in Organization Settings. ### Managing Active Phone-Based Role Play Assignments You can manage which Brevity assignments are available to phone-based role play users in your Brevity Organization Settings page.  ![manage assignments](https://support.brevitypitch.com/hs-fs/hubfs/manage%20assignments.png?width=670&height=366&name=manage%20assignments.png) 1. Click the Included Assignments drop-down to see a list of all assignments that have been made available for phone-based role play. 2. Select the check box to the left of the assignment name to make that assignment active and available to phone-based users via the SMS menu. Deselect the check box to remove the assignment from the SMS menu. 3. 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