--- title: "Brevity Assignments: Troubleshooting & FAQs" description: Find quick answers to common questions about managing and completing assignments, including how to track progress, meet deadlines, and resolve issues so your work stays on track. --- [Skip to content](https://support.brevitypitch.com/en-us/knowledgebase/faqs-assignments-in-brevity#main-content) ![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png) Open main navigation Close main navigation - [Contact us](mailto:support@brevitypitch.com) [Contact us](mailto:support@brevitypitch.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Brevity Knowledge Base](https://support.brevitypitch.com/en-us/knowledgebase?hsLang=en-us) 2. [Troubleshooting](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us) 3. [Assignments & Scoring](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#assignments-scoring) # Brevity Assignments: Troubleshooting & FAQs ## Quick answers to common questions about managing and completing assignments ### Troubleshooting & FAQs #### Creating Assignments 1. **Who can create assignments?** 1. Typically: 1. **Organization admins** and **team admins** can create assignments. 2. Standard **members** can create assignments but their permissions may be altered [based on Organization settings](https://support.brevitypitch.com/en-us/knowledgebase/disabling-member-level-permissions-to-create-or-view-courses?hsLang=en-us). If you don’t see the **Create assignment** option, check with your organization admin 2. **Can I assign a role play to admins as well as members?** Yes. In Step 1 of creating an assignment, the list includes **Organization admins, Team admins, and members**. Use the **Role** filter if you want to intentionally include or exclude admins. See also: [How to create an assignment](https://support.brevitypitch.com/en-us/knowledgebase/create-an-assignment?hsLang=en-us) 3. **Can I include multiple role plays in a single assignment?** Yes. In Step 2, you can select **one or multiple** role plays. This is useful when: 1. You’re rolling out a **multi-part training** (e.g., Discovery, then Objection Handling, then Negotiation). 2. You want to give a small set of related scenarios as a **weekly practice pack**. 3. You’ll configure **requirements and support settings** for these role plays in Step 3 (See also: [How to create an assignment](https://support.brevitypitch.com/en-us/knowledgebase/create-an-assignment?hsLang=en-us)) 4. What’s the difference between creating an assignment from Assignments vs. Courses 1. **From Assignments tab**: 1. You start with **no pre-selected role play**. 2. Good for combining **multiple role plays** from different courses or folders. 2. **From Courses tab**: 1. The selected course’s **role play is auto-selected** in Step 2. 2. Good for quickly assigning a **single, known course** to a target audience. 5. **Where do I change requirements (number of conversations, frequency, support mode, etc.)**? Those settings are configured in **Step 3 – Final details** of the Assignment Creator. Refer to: **[How to Create Assignments - Configuring Assignment Requirements and Support](https://support.brevitypitch.com/en-us/knowledgebase/create-an-assignment#final-details)** for details.   #### **Completing Assignments** 1. **Where do I find my assignment?** Click the **Assignments** tab in the main navigation. Assignments appear in two sections: 1. **Team assignments** — created specifically for your team. 2. **All Org assignments** — available to everyone in your organization. 3. Only assignments with an **Open** status are available for practice. If you don't see the one you're looking for, ask your admin to confirm you've been assigned. Refer to: [*I Can't Find My Assignment* (troubleshooting)](https://support.brevitypitch.com/en-us/knowledgebase/cant-find-assignment-?hsLang=en-us) 4. **Can I redo a role play? How many times can I practice?** Yes — you can practice as many times as you want. There is no limit on the number of attempts. Each attempt is saved as a separate session with its own score, so retaking a role play won't overwrite your previous results. 2. **What happens if my role play gets interrupted or I accidentally close the tab?** Your session is saved automatically, even if it ended early. You'll see the incomplete attempt in your session list with a timestamp. Just start a new role play — it will be recorded as a fresh attempt. If you want to explain what happened, leave a note in the feedback box when you complete your next attempt. Refer to: [*My Role Play Ended Early or Got Interrupted* (troubleshooting)](https://support.brevitypitch.com/en-us/knowledgebase/role-play-ended-early-or-got-interrupted?hsLang=en-us) 3. **Where do I see my score after completing a role play?** Open the assignment, find your session in the past conversations list, and click the **Score** tab. If the score seems to still be pending or is blank, refresh the page — this usually means the system is still processing your results. For phone-based role plays, you'll receive feedback via SMS immediately, and the session will also appear in the app marked with a phone icon. Refer to: *[Understanding Scoring and Feedback in Brevity](https://support.brevitypitch.com/en-us/knowledgebase/role-play-scoring-and-feedback?hsLang=en-us)* 4. **Can my manager or admin see all of my attempts?** Yes. Every session you record is visible to your admin and team managers, including incomplete ones. This is by design — Brevity is a practice tool, not an exam. If an interrupted session is skewing your analytics, your admin can exclude or delete it from your records. 5. **Can I repeat an assignment where I lost a connection?** Yes. You can record multiple times on an assignment. While your interrupted session will still show in your recording history, you can simply go record again. Refer to: [*My Role Play Ended Early or Got Interrupted* (troubleshooting).](https://support.brevitypitch.com/en-us/knowledgebase/role-play-ended-early-or-got-interrupted?hsLang=en-us)   --- If you still have questions after following these steps and checks, contact your Brevity support team or your internal enablement owner for help.       ### Related Articles: - How-to: [Create Assignments in Brevity](https://support.brevitypitch.com/en-us/knowledgebase/create-an-assignment?hsLang=en-us) - Best practices: [Optimizing Assignment Strategy in Brevity: A Practical Guide to Scope, Targeting, and Content Setup](https://support.brevitypitch.com/en-us/knowledgebase/assignment-best-practices?hsLang=en-us) - [New Features and Updates](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#main-content) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#training-plans) - [Meeting Analyzer](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#meeting-analyzer) - [Role Play](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#role-play) - [Administration](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#administration) - [Overview & Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#main-content) - [What is Brevity?](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#what-is-brevity) - [Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#getting-started) - [Admin & Enablement](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#main-content) - [Managing Users, Teams, & User Groups](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams-user-groups) - [Admin Settings](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#admin-settings) - [Enablement Best Practices](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#enablement-best-practices) - [User Logs](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#user-logs) - [Integrations](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#integrations) - [Managing Users & Teams](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams) - [Using Brevity](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#main-content) - [Agent Hub](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#agent-hub) - [Creating Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-role-plays) - [Creating & Managing Assignments](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-managing-assignments) - [Creating Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-training-plans) - [Repository](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#repository) - [Practicing Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#practicing-role-plays) - [Working Through Your Training Plan](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#working-through-your-training-plan) - [Meetings](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#meetings) - [Playbook](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#playbook) - [Scores, Feedback, & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#main-content) - [Viewing Feedback](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#viewing-feedback) - [Interpreting Results](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#interpreting-results) - [Reporting & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#reporting-analytics) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#training-plans) - [IT, Security, & Compliance](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#main-content) - [Network & Access](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#network-access) - [Troubleshooting](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#main-content) - [Account & Access Issues](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#account-access-issues) - [Audio & Role Play Issues](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#audio-role-play-issues) - [Assignments & Scoring](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#assignments-scoring) - [Integrations](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#integrations) - [Known Issues & Status](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#main-content) - [Active Known Issues](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#active-known-issues) - [Resolved Known Issues](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#resolved-known-issues) [![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png)](http://brevitypitch.com) The Revenue Performance Platform [mailto:support@brevitypitch.com](mailto:support@brevitypitch.com) Copyright © 2025, Brevity Technologies, Inc.