Coach with Brevity: Manager Hub

Purpose: This is your starting point for coaching with Brevity. It orients new managers and routes you to the right task—reviewing role plays, running KPI-first 1:1s, facilitating group sessions, troubleshooting low scores (including technical issues), and assigning next practice.

Audience: Team Admins and Group Admins who review and coach reps.

Read time: 2–3 minutes

When to use this

• You’re new to Brevity and want the fastest path to effective coaching.
• You need a checklist for your next 1:1 or team session.
• You’re seeing unexpected low scores and want to diagnose quickly.

Role-based access (who can see what)

• Managers with Team Admin or Group Admin permissions can review detailed scores, feedback, and transcripts for members in their assigned teams/groups.
• Individual members see only their own detailed results.
• If you can’t view a rep’s report, request Team Admin or Group Admin access from your workspace owner. Learn more: Access and permissions for managers 

Core concepts (2-minute refresher)

• Milestones: Binary pass/fail steps that define success in a scenario. The target milestone (win condition) carries the most weight.
• Statements: Every response is scored for clarity, relevance, persuasiveness, and alignment to the scenario (and script adherence in Scripts mode).
• Modes: Scripts mode enables 90–100 if the script is followed closely. Hints/None mode is intentionally capped lower; 81–85 is phenomenal.
• Feedback types: Start/Stop/Continue for high-level coaching; statement-level rephrased examples for practical improvements; rep self-assessment notes via the end-of-session feedback box.
• Deep dive: Understanding Scoring and Feedback in Brevity.

Start here: Your top tasks

• Review a role play report
  1. Where to go: Assignments > Select an active role play > Select one of your team members to review.
  2. What to scan first: Target milestone pass/fail, recurring missed milestones, average statement score (check mode expectations), Start/Stop/Continue, and the rep’s self-assessment note.
  3. Tech check: If a score seems off, scan the transcript and play back audio around low-scoring statements for gaps, garbled text, clipping, or background noise.
  4. Guide: Finding and understanding role play reports 
  5. Guide: Diagnosing performance with milestones and statement scores

• Run KPI-first 1:1s (powered by Brevity)
  1. Anchor the conversation on business outcomes (e.g., meetings set, objection conversion, time-to-win), then use Brevity to pinpoint which milestone or behavior is limiting that KPI.
  2. Use a short agenda: goal alignment, evidence review in Brevity, focused drill, commitments tied to KPIs, and targeted practice assignments. 
  3. Guide: Run KPI-first 1:1s using Brevity

• Facilitate a high-impact group session
  1. Choose a KPI-focused theme (e.g., increase meeting set rate).
  2. Calibrate with 2–3 clips (a win, a near-miss, a clean script read), peer coaching rounds, and a short “fishbowl” role play.
  3. End by standardizing language and assigning follow-up practice.
  4. Guide: Facilitate effective group coaching sessions

• Troubleshoot low scores (especially for top performers)
  1. First, check mode expectations (Scripts vs Hints/None).
  2. Review transcript/audio for technical issues. If found, flag with the role play link, timestamps, device/browser, and mic/headset details.
  3. Read the rep’s self-assessment note; ask them to capture context (e.g., mic issues, distractions, missed line).
  4. If skill isn’t the issue, consider adjusting scenario difficulty to maintain growth.
  5. Guide: Troubleshooting low scores for top performers

• Assign next practice and track follow-through
  1. Choose mode by goal: Scripts for precision and 90+ attempts; Hints/None for adaptability.
  2. Assign 2–3 short reps focused on the specific missed milestone or behavior
  3. Tie practice to a KPI and review progress next week (milestones passed, average statement score, and KPI movement). 
  4. Guide: Assign next practice and track follow-through

Assign next practice and track follow-through

Manager checklist (use every time)

• Confirm target milestone outcome and why.
• Identify one recurring missed non-target milestone.
• Note average statement score and interpret by mode.
• Review Start/Stop/Continue and the rep’s self-assessment note.
• Check transcript/audio for possible technical difficulties; flag if needed.
• Set one KPI-linked commitment and one focused practice assignment.

What “good” looks like by mode

• Scripts Mode: 90–100 requires close script adherence plus passing the target milestone. Sub-90 usually means paraphrasing, skipped lines, or filler.
• Hints/None: 81–85 is phenomenal; 65–75 is solid with room to sharpen a milestone or statement quality.

Help and support

• Can’t view a report? Confirm your Team Admin or Group Admin access.
• Suspect technical issues? Capture role play link, timestamps, device/browser, and mic/headset, then contact your workspace admin or Brevity Support.
• Want a deeper understanding of scoring? See Understanding Scoring and Feedback in Brevity.

Next step

Go to Finding and understanding role play reports to learn how to scan a report in under five minutes, then move on to Run KPI-first 1:1s using Brevity to convert insights into business results.