Assign Next Practice and Track Follow‑Through
Turn insights into targeted reps, pick the right mode, and verify impact in next week’s KPI review.
When to use this
- After a 1:1 or group session when you’ve identified one behavior to change.
- When you want to connect Brevity practice to live‑call performance.
Choose the right mode
- Scripts mode: Use for precision, consistency, and when aiming for 90–100. Coach to verbatim lines at critical moments. (To enable Scripts mode in your role play assignment, see: Editing an Assignment in Brevity).
- Hints/None: Use for adaptability and freeform quality; 81–85 is phenomenal by design.
What to assign
- Volume: 2–3 short runs (5–7 minutes each) within 3–5 days.
- Focus: One milestone or behavior (e.g., the close; probing after objections).
- Materials: Include the team‑standard phrasing agreed in your last session.
How to brief the assignment
- State the KPI goal and baseline (e.g., meetings set from 18% → 22%).
- Clarify the milestone focus and what “good” looks like.
- Specify mode, due date, and how to submit.
- Ask the rep to use the end‑of‑session feedback box to note what they tried and any technical issues.
Example assignment brief
- Goal: Lift meeting set rate from 18% to 22% this week.
- Focus: Close milestone—recap + direct ask with two time options.
- Mode: Scripts for the close lines; otherwise Hints.
- Volume: 3 runs by Friday EOD.
- Notes: Read the close verbatim; log a live test on two calls and tag outcomes in CRM.
- Self‑assessment: Use the feedback box after each run to note what you changed or any mic/browser issues.
What to track next week
- In Brevity:
- Target milestone pass rate and recurring non‑target misses.
- Practice minutes
- Average statement score (interpreted by mode).
- Rep self‑assessment notes
- In your business metrics:
- Meetings set rate
- Objection conversion rate
- Time‑to‑win in the scenario
- Meeting‑to‑opportunity conversion
Escalate or adjust based on results
- If milestones improve but KPI doesn’t: Validate the live‑call experiment design; adjust phrasing or try on a different segment.
- If KPI improves but milestones don’t: Review whether scenario difficulty was too low; raise the bar.
- If neither improves: Recheck for technical difficulties, then simplify the behavior change to one micro‑skill.
Common pitfalls to avoid
- Assigning too many objectives. Stick to one behavior per cycle.
- Chasing 90+ in Hints/None mode. Focus on milestone consistency and clarity.
- Ignoring rep self‑assessment. It often explains anomalies you see in scores.
Manager’s assignment checklist
- KPI baseline and target captured
- Single milestone/behavior chosen
- Mode selected to fit the goal
- Volume, due date, and submission method clear
- Self‑assessment requested
- Plan to review Brevity metrics and KPI next meeting