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Upcoming Change to Admin Hierarchy: Introducing Organizations, Teams, and Cross‑Cutting Groups

Brevity is updating its hierarchy and admin roles to give you more flexible ways to organize, manage, and assign training across your users.

What’s changing?

We’re updating the way admins organize people and permissions in Brevity. Today, Brevity has two main levels:

  • Team – currently the highest level of organization
  • Groups – used to segment members within a team

We are transitioning to a new, clearer structure:

  1. Organization – the new highest level of organization
  2. Teams – functional team units (e.g., Sales, BDRs, AEs, CS)
  3. Groups – new cross‑cutting groupings that can span teams

With the new Groups, you’ll be able to create flexible, overlapping cohorts such as:

  • Onboarding cohorts (e.g., “Q3 New Hires”)
  • Sub‑segments of your sales team (e.g., “Enterprise AEs,” “SMB BDRs”)
  • Any other subgroup you want to target with specific role plays or curricula

These Groups are meant for assigning content and organizing members across teams, not just within a single team.

Changes to admin roles

To align with the new hierarchy, admin roles are also being updated:

  • Current roles:

    • Team Admin
    • Group Admin

  • New roles:

    • Organization Admin
    • Team Admin

This will better reflect who manages settings and users at the organization level vs. within specific teams.

Rollout and timing

This change is in progress and will be rolled out in phases within Brevity:

  1. Language updates – You’ll first see terminology changes in the UI (e.g., introduction of “Organization,” updated admin labels).
  2. New group structure – The new cross‑cutting Groups functionality will then be released and made available in your workspace.

We’ll provide additional guidance and screenshots as these phases go live.

If you have questions about how this impacts your specific setup, please reach out to Brevity Support or your customer contact.

FAQs

  1. What are the new hierarchy levels in Brevity? The new hierarchy will be: Organization → Teams → Groups. Organizations are the highest level, teams represent functional units, and groups allow you to create cross‑cutting cohorts across teams.

  2. What happens to my existing teams and groups? Your current structure will continue to function during the transition. Detailed migration behavior (how existing teams/groups map into the new model) will be shared as we get closer to full rollout.

  3. How will admin permissions change? Admin roles are being updated from Team Admin / Group Admin to Organization Admin / Team Admin, aligning permissions with the new hierarchy levels. More detail on permissions and access will be provided with the release.

  4. How can I use the new Groups feature? You’ll be able to create cross‑cutting groups (e.g., by cohort, region, segment, or program) and assign role plays or curricula specifically to those groups, even if members are on different teams.

  5. When will I see these changes in my account? The rollout is phased. You’ll first notice terminology changes in the interface, followed by the release of the new group structure. Exact timing may vary by customer; watch for in‑product notices and release notes.