Generating and Managing Curriculum from Your Knowledgebase

What is Curriculum?

The Curriculum area is where Org Admins generate, review, and manage courses that reps will practice.

Using your Knowledgebase, Brevity automatically suggests courses tailored to:

• Your personas and buying roles
• Your products and solutions
• Your objections and FAQs
• Your sales frameworks and activities

Accessing Curriculum

1. Log in as an Org Admin.
2. Navigate to the Curriculum tab.

If you’ve just completed Guided Setup and confirmed Knowledgebase generation, you’ll be redirected here automatically.

Generating Curriculum

On first visit, Curriculum may be empty and will prompt you to generate content.

1. Click Generate Curriculum.
2. Brevity will analyze your Knowledgebase (personas, products, objections, frameworks, etc.).
3. The system will propose a set of courses with various levels of difficulty that aligns with your knowledgebase.

Output depends on Knowledgebase depth:

• Empty Knowledgebase
  • A small number of generic courses, suitable as a starting point.
• Sparse Knowledgebase (e.g., fewer than ~15 key items or missing key categories)
  • Fewer courses, but they will still be specific where possible (e.g., using your real personas and product names).
• Rich Knowledgebase
  • More comprehensive, tailored courses that explicitly reference your personas, products, objections, and sales methodology.

Each curriculum item includes:

• Target persona(s)
• Conversation context (e.g., discovery call, renewal conversation)
• Challenges / objectives
• Other metadata used to generate course content.

Reviewing and managing curriculum items

For each curriculum item (course):

• View
  • Review the overview description of conversation context, buyer personas, and challenges to ensure they align with your Knowledgebase.
• Delete
  • Remove courses that are irrelevant or redundant.
• Lock / Unlock
  • Lock a course you’re happy with so it won’t be changed by future regeneration.
  • Unlock if you want it to be updated when you regenerate Curriculum.

When you Regenerate Curriculum:

• Locked items are preserved.
• Unlocked items may be updated or replaced based on your current Knowledgebase.

Generating a course

Each course can be generated on its own by clicking the Generate Course button. In around 90 seconds, you'll be notified your new course is ready - follow the link to that new course or find it in your course library (Courses tab).  After you you build the course, we recommend you go review the Context, Topics, and Personas:

• Confirm that:
  • Personas match those from the Knowledgebase.
  • Conversation context (scenario description) matches what is listed in the curriculum description.
  • Challenges / objectives are present and relevant.
• You can then:
  • Make adjustments to wording, emphasis, or structure.
  • Save the course when you’re satisfied.
• See also: How to Edit a Course

This is your chance to add any final organization-specific nuance before assigning.

Creating assignments from Curriculum

From a generated (and finalized) course:

1. Click the option to Assign Course.
2. Configure:
   • Team(s) / Member(s) to assign
     
   • Any additional settings (attempt limits, etc., depending on your configuration)
3. Save.

The assignment will appear in the Assignments tab, ready for end users (reps, CSMs, support agents) to complete.

For more information on creating an Assignment, see also: How to Create an Assignment

How Curriculum and Knowledgebase work together

• The Knowledgebase is the source of truth for:
  • Personas, products, objections, frameworks, customer stories.
• Curriculum translates that into:
  • Structured courses with varying levels of difficulty
  • Realistic scenarios that align with your products, buyer personas, and industry verticals

If Curriculum suggestions don’t look right, it’s often a sign to:

1. Refine Knowledgebase items (fix categories, edit summaries, delete noise).
2. Then Regenerate Curriculum, preserving any locked courses you already like.

Best practices for using Curriculum

• Generate once, review, then lock
  • After first generation, edit and lock courses you want to keep before regenerating.
• Start with key personas and products
  • Prioritize courses for your most important personas and highest-impact products.
• Tie scenarios to real customer stories
  • Use Knowledgebase entries with customer wins and case studies to ground scenarios in reality.
• Evolve over time
  • As your Knowledgebase grows (new products, new playbooks), periodically regenerate or add new courses.

FAQs

1. Who can access and edit Curriculum? Only Org Admins can generate, edit, lock, and delete Curriculum items.

2. Why are my curriculum suggestions generic? This usually indicates an empty or sparse Knowledgebase. Add or refine personas, products, objections, and frameworks, then regenerate.

3. What does locking a curriculum item do? Locked items are preserved when you regenerate Curriculum. Unlocked items may change to reflect updated Knowledgebase content.

4. Can I make assignments directly from Curriculum? Yes. Once you’re satisfied with a generated course, you can create an assignment, which then appears in the Assignments tab.

5. Will regenerating Curriculum delete my existing courses? Regeneration respects locked scenario suggestions and aims to refresh unlocked ones. Always lock anything you want to keep unchanged. Any courses that have been created and/or assigned will remain part of your content library.

6. How do I create Curriculum for a specific Team?  Currently, Curriculum will generate course suggestions based on knowledgebase items from the All Organization level. Ensure you have included specific items related to your Team (e.g. Personas specific to a line of business or vertical), then generate your Curriculum as described above. Any courses you choose to create that are Team-specific can be shared from All Organization to the Team level and assigned to Team members. See also: How to share a course