--- title: Team Admin guide to Analytics description: Brevity’s Analytics for Team Admins shows practice, adoption, and performance for the teams you manage so you can target coaching and track assignment follow-through. --- [Skip to content](https://support.brevitypitch.com/en-us/knowledgebase/team-admin-guide-to-analytics#main-content) ![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png) Open main navigation Close main navigation - [Contact us](mailto:support@brevitypitch.com) [Contact us](mailto:support@brevitypitch.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Brevity Knowledge Base](https://support.brevitypitch.com/en-us/knowledgebase?hsLang=en-us) 2. [Scores, Feedback, & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us) 3. [Reporting & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#reporting-analytics) # Team Admin guide to Analytics As a **Team Admin** you can use the **Analytics** tab to understand how your team is using Brevity, how much they’re practicing, and where to focus your coaching. Analytics brings together: - Role play activity (web and phone) - User logins and activity events - Assignments and assignment status - (If enabled) **Virtual Sales Floor (VSF)** engagement into four dashboards: - **Overview** - **Adoption** - **Engagement** - **Individual Progress** This article explains what you can see as a Team Admin, how your data is scoped, and how to use each dashboard for coaching and accountability. --- ### What Team Admins can see As a **Team Admin**, you do have access to the Analytics tab, but your view is **limited to the teams you manage**. You can: - Access all four dashboards: - **Overview** - **Adoption** - **Engagement** - **Individual Progress** - Filter within your own scope using: - **Teams** – only the teams you administer - "Include All Org Assignments" checkbox to widen scope of assignments included in the metrics. - **Roles** - **User Groups** (if your org uses them) - **Users** – only users on your team(s) - **Assignments** - **Assignment Status** - **Time Range** (for example, last 7 or 30 days) You **cannot**: - See analytics for teams you don’t manage - See users who are not on your team(s) --- ### How your data is scoped (important!) Analytics uses two layers to control what you see as a Team Admin: #### 1. Permissions = what you can ever see - Only **teams you manage** appear in the **Teams** filter. - The **Users** filter only shows **users on your team(s)**. - Analytics never shows activity for: - Teams you do not administer - Users who are not on your team(s) Your permission boundary is your **own team members**, and nothing can expand your view beyond that. #### 2. Filters = which slice you’re looking at Within that permission boundary, you can use filters to narrow what you see: - **Teams** – if you manage more than one team, you can focus on one or a subset. - **Roles** – for example, Account Executives vs SDRs. - **User Groups** – for example, a training cohort that spans multiple teams (you will only see members of that group who are on your team(s)). - **Users** – to zoom in on specific people. - **Assignments / Assignment Status** – to focus on specific practice programs or see what’s still in progress. - **Time Range** – to look at a specific week, month, or quarter.   --- ### Team Admins can now see “All Org” level assignments Your internal Analytics spec calls out a key difference between Org Admins and Team Admins: - **Team Admins** can toggle **“Include All Organization Assignments”** to include assignments created at the organization level (not tied to a single team). - Team Admin may only access analytics and playback recordings for their own managed team members - any user assigned to the same role play that is not a team member will remain hidden. What this means for you: - Your Analytics view includes: - Activity from users on your team(s). - Assignments that are linked to your managed team members. - Your Analytics view **excludes**: - Organization-level assignments that are **not** associated with your managed team members. - Users and teams outside your responsibility. --- ### Using the dashboards as a Team Admin Below is how to use each dashboard specifically as a Team Admin. --- ### Overview dashboard **Goal:** Get a quick snapshot of activity and performance for your team over a selected time period. #### What you’ll see From the internal spec: - **Leaderboard** - Users ranked by **number of conversations** in the time range. - **KPI widgets** - **Conversations** – total count + % change vs the previous period. - **Win %** – value + % change. - **Average score** – out of 100, with % change. - **Minutes practiced** – total minutes + % change. - **Conversations by day + Percent of users active** - Daily conversation counts. - Percent of in-scope users (your team’s users after filters) who were active each day. - **Activity feed** - Recent completed role plays in your selected time range, from users on your team(s). #### How to use it as a Team Admin - **Weekly check-in on your team** - Set **Time Range** to last 7 or 14 days. - Check: - Are conversations and minutes going up, flat, or down? - Is **% of users active** healthy, or do only a few people practice? - **Coaching focus** - Use the **Leaderboard** to: - Spot low-activity users who may need nudges. - Identify high-activity users you can use as examples or peer coaches. - **Quick context for 1:1s** - Before a 1:1, filter by **User** and look at: - Their conversations. - Recent activity feed. - Changes in score and win %. All Overview metrics are scoped to your team(s) and respect the filters you apply. --- ### Adoption dashboard **Goal:** See who has actually logged in and started practicing, and who still hasn’t. #### What you’ll see From the spec: - **Role play activity buckets (1, 2–5, 6+ conversations)** - Users on your team(s) grouped by how many conversations they’ve completed in your selected time range. - **Team learning activity (VSF)** (if your org has VSF enabled) - Views of the Virtual Sales Floor page and time-of-day patterns (for your team). - **Percent logged in** - Of all in-scope users (your team(s), respecting filters), how many have logged in at least once in this time range. - **Users not logged in** - List of users who have an accepted invite but **no logins** during the selected period. - **Invite-to-usage table** - Per user: - Invite date - First login date - First role play date #### How to use it as a Team Admin - **Drive initial adoption** - Use **Percent logged in** to see: - Are most of your reps at least logging in? - Use **Users not logged in** to: - Identify exactly who hasn’t logged in yet. - Follow up with those individuals directly. - **Track basic practice levels** - Look at the **1 / 2–5 / 6+** buckets to see: - Who is barely trying it (1 conversation). - Who is practicing regularly (6+ conversations). - **Unblock stuck users** - In the **Invite-to-usage** table, check: - Invite date: Did they receive access long ago? - First login vs first role play: - If they logged in but never practiced, they may need help finding assignments or understanding expectations. Remember: this dashboard still only shows users on your team(s), based on your permissions. --- ### Engagement dashboard **Goal:** Understand how deeply your team is using Brevity and when they tend to practice. #### What you’ll see Per the spec: - **Conversations by day** - Total conversations per day for your in-scope users. - **Practice heat map** - Conversations by **day of week** and **time of day** (in your local time zone), with color intensity showing volume. - **Average per-user metrics** - **Average logins per user** - **Average conversations per user** - **Average minutes practiced per user** - Calculated over **all** in-scope users, including those with zero activity. - **Team learning activity heat map (VSF)** (if enabled) - Similar heat map, but for VSF views. - **Leaderboard (by minutes practiced)** - Users on your team(s) ranked by total **Minutes Practiced**. #### How to use it as a Team Admin - **Depth of practice** - Compare your team’s: - Average conversations per user - Average minutes per user - Filter by **Role** or **User Group** to see if certain segments are more engaged. - **When your team practices** - Use the **practice heat map** to understand: - Do they mostly practice early mornings, during lunch, or late afternoons? - Use this to: - Set expectations (for example, “We expect at least X minutes of practice before Friday.”). - Avoid scheduling meetings during the times when they naturally practice. - **Recognize and leverage champions** - Use the **Minutes Practiced leaderboard** to: - Recognize your most engaged reps. - Ask them to share tips with the rest of the team. Engagement metrics are still scoped to your team(s). You’ll never see practice from users on other teams. --- ### Individual Progress dashboard **Goal:** See per-user details for your team and drill into conversation history for coaching. #### What you’ll see From the spec: - **User table** - For users on your team(s), you’ll see columns such as: - Last login - Assignments started - Total conversations - Wins and win % - Average score and best score - Minutes practiced - **CSV export** - Export the current table (with your filters applied) if you want to review or share it outside of Brevity. - **User drill-down** - Clicking a user row opens: - Summary metric cards with trends - Score timeline - Average score by assignment/context - Conversation history table, with links to each conversation #### How to use it as a Team Admin - **Prepare for 1:1s and coaching sessions** - Filter by **Team** (if you manage more than one), **Role**, or **Assignment**. - For each rep, review: - Last login and recent activity. - How many conversations they’ve done, and how much time they’ve spent. - Their win %, average score, and best score. - Drill into conversation history to: - Watch or listen to specific role plays. - Give targeted feedback on real examples. - **Track assignment follow-through** - Filter by specific **Assignments** or **Assignment Status** to see: - Who has started or completed a particular program. - Who still hasn’t engaged. - **Identify coaching priorities** - Look for reps who: - Practice very little, or not at all. - Practice a lot but have low or flat scores. - Have strong scores but very few recent conversations (they may be coasting). All of this is limited to your team(s), respecting your role as a Team Admin. --- ### Filters and presets (Team Admin tips) Analytics uses a consistent filter model across dashboards (as defined in the internal spec). #### Filters you’ll use most - **Time Range** - For example, last 7 days, last 30 days, last quarter. - Use shorter ranges for weekly coaching and longer ones for trend spotting. - **Teams** - If you manage multiple teams, pick one at a time to avoid mixing signals. - **Roles** - Helpful if your team includes multiple roles (for example, AEs and SDRs). - **User Groups** - If your org uses groups (for example, cohorts or pilot groups), you’ll see **only** the members of that group who are on your team(s). - **Users** - For drilling into specific individuals. - **Assignments / Assignment Status** - To focus on a particular training program. - To see which assignments are started, in progress, or completed. Filters always work **within** your team boundary. Selecting a role or group will never bring in users who are not on your team(s). #### Presets You can save your favorite filter combinations and reuse them. Common Team Admin presets might be: - “My team – last 7 days” - “My AEs – last 30 days” - “Onboarding cohort – first 30 days” Presets save time and make it easy to return to the same view each week. --- ### FAQ: Team Admin Analytics #### Why are my Analytics numbers different from our Org Admin’s numbers? Because your view is **team-scoped** and theirs can be **org-wide**: - Org Admins can see: - All teams and users. - Org-level assignments (when they turn on **Include All Organization Assignments**). - Team Admins see: - Only their own team(s). - Assignments linked to those team members. - No org-level assignments that aren’t associated with their team members. So it’s normal and expected that your totals (conversations, minutes, unique users) are lower than org-wide numbers. --- #### I know my reps completed an org-wide assignment. Why don’t I see it? It depends on how the assignment was set up: - If the assignment was created at the **organization level** and **not associated with your team(s)**: - You must include it via **Include All Organization Assignments** checkbox inside the Analytics filter drawer. - If the assignment **is** associated with your team(s): - You will see your team’s participation and results. - You still won’t see other teams’ data for that assignment. If you’re missing a specific assignment you expected to see, check with your Org Admin. They can confirm how it was configured and which teams it’s linked to. --- #### Can I see Analytics for teams I don’t manage? No. As a Team Admin: - You can only see data for the team(s) you administer. - You cannot access data for: - Other teams. - Users who are not on your team(s). If you need cross-team or org-wide comparisons, you’ll need an Org Admin to pull those views. --- #### Can standard users or coaches on my team see Analytics? No. **Standard Members** do not see the Analytics tab. Analytics is only available to: - **Org Admins** - **Team Admins / Managers** --- For a high-level overview of Analytics and links to both Org Admin and Team Admin guides, see: [Understanding the Analytics Tab](https://support.brevitypitch.com/en-us/knowledgebase/overview-analytics-tab?hsLang=en-us) - [New Features and Updates](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#main-content) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#training-plans) - [Meeting Analyzer](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#meeting-analyzer) - [Role Play](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#role-play) - [Administration](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#administration) - [Overview & Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#main-content) - [What is Brevity?](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#what-is-brevity) - [Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#getting-started) - [Admin & Enablement](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#main-content) - [Managing Users, Teams, & User Groups](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams-user-groups) - [Admin Settings](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#admin-settings) - [Enablement Best Practices](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#enablement-best-practices) - [User Logs](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#user-logs) - [Integrations](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#integrations) - [Managing Users & Teams](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams) - [Using Brevity](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#main-content) - [Agent Hub](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#agent-hub) - [Creating Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-role-plays) - [Creating & Managing Assignments](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-managing-assignments) - [Creating Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-training-plans) - [Repository](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#repository) - [Practicing Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#practicing-role-plays) - [Working Through Your Training Plan](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#working-through-your-training-plan) - [Meetings](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#meetings) - [Playbook](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#playbook) - [Scores, Feedback, & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#main-content) - [Viewing Feedback](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#viewing-feedback) - [Interpreting Results](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#interpreting-results) - [Reporting & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#reporting-analytics) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#training-plans) - [IT, Security, & Compliance](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#main-content) - [Network & Access](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#network-access) - [Troubleshooting](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#main-content) - [Account & Access Issues](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#account-access-issues) - [Audio & Role Play Issues](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#audio-role-play-issues) - [Assignments & Scoring](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#assignments-scoring) - [Integrations](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#integrations) - [Known Issues & Status](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#main-content) - [Active Known Issues](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#active-known-issues) - [Resolved Known Issues](https://support.brevitypitch.com/en-us/knowledgebase/known-issues-status?hsLang=en-us#resolved-known-issues) [![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png)](http://brevitypitch.com) The Revenue Performance Platform [mailto:support@brevitypitch.com](mailto:support@brevitypitch.com) Copyright © 2025, Brevity Technologies, Inc.