Team Admin guide to Analytics

As a Team Admin you can use the Analytics tab to understand how your team is using Brevity, how much they’re practicing, and where to focus your coaching.

Analytics brings together:

Role play activity (web and phone)
User logins and activity events
Assignments and assignment status
(If enabled) Virtual Sales Floor (VSF) engagement

into four dashboards:

Overview
Adoption
Engagement
Individual Progress

This article explains what you can see as a Team Admin, how your data is scoped, and how to use each dashboard for coaching and accountability.

What Team Admins can see

As a Team Admin, you do have access to the Analytics tab, but your view is limited to the teams you manage.

You can:

Access all four dashboards:
- Overview
- Adoption
- Engagement
- Individual Progress
Filter within your own scope using:
- Teams – only the teams you administer
- Roles
- User Groups (if your org uses them)
- Users – only users on your team(s)
- Assignments
- Assignment Status
- Time Range (for example, last 7 or 30 days)

You cannot:

See analytics for teams you don’t manage
See users who are not on your team(s)
See organization-wide (“All Org”) assignment controls that Org Admins have

Standard users/coaches in your team do not see the Analytics tab at all.

How your data is scoped (important!)

Analytics uses two layers to control what you see as a Team Admin:

1. Permissions = what you can ever see

Only teams you manage appear in the Teams filter.
The Users filter only shows users on your team(s).
Analytics never shows activity for:
- Teams you do not administer
- Users who are not on your team(s)

Your permission boundary is your own team(s), and nothing can expand your view beyond that.

2. Filters = which slice you’re looking at

Within that permission boundary, you can use filters to narrow what you see:

Teams – if you manage more than one team, you can focus on one or a subset.
Roles – for example, Account Executives vs SDRs.
User Groups – for example, a training cohort that spans multiple teams (you will only see members of that group who are on your team(s)).
Users – to zoom in on specific people.
Assignments / Assignment Status – to focus on specific practice programs or see what’s still in progress.
Time Range – to look at a specific week, month, or quarter.

Team Admins do not see “All Org” level assignments

Your internal Analytics spec calls out a key difference between Org Admins and Team Admins:

Org Admins can toggle “Include All Organization Assignments” to include assignments created at the organization level (not tied to a single team).
Team Admins:
- Do not see this toggle.
- Only see assignments that are explicitly associated with their team(s).
- Never see org-level assignments that are not linked to their team(s).

What this means for you:

Your Analytics view includes:
- Activity from users on your team(s).
- Assignments that are linked to your team(s).
Your Analytics view excludes:
- Organization-level assignments that are not associated with your team(s).
- Users and teams outside your responsibility.

Because of this, if an Org Admin shares org-wide numbers with you (for example, total conversations or minutes practiced), those numbers will often be higher than what you see in your own Analytics view. That’s expected and is due to scope, not missing data.

Using the dashboards as a Team Admin

Below is how to use each dashboard specifically as a Team Admin.

Overview dashboard

Goal: Get a quick snapshot of activity and performance for your team over a selected time period.

What you’ll see

From the internal spec:

Leaderboard
- Users ranked by number of conversations in the time range.
KPI widgets
- Conversations – total count + % change vs the previous period.
- Win % – value + % change.
- Average score – out of 100, with % change.
- Minutes practiced – total minutes + % change.
Conversations by day + Percent of users active
- Daily conversation counts.
- Percent of in-scope users (your team’s users after filters) who were active each day.
Activity feed
- Recent completed role plays in your selected time range, from users on your team(s).

How to use it as a Team Admin

Weekly check-in on your team
- Set Time Range to last 7 or 14 days.
- Check:
  - Are conversations and minutes going up, flat, or down?
  - Is % of users active healthy, or do only a few people practice?
Coaching focus
- Use the Leaderboard to:
  - Spot low-activity users who may need nudges.
  - Identify high-activity users you can use as examples or peer coaches.
Quick context for 1:1s
- Before a 1:1, filter by User and look at:
  - Their conversations.
  - Recent activity feed.
  - Changes in score and win %.

All Overview metrics are scoped to your team(s) and respect the filters you apply.

Adoption dashboard

Goal: See who has actually logged in and started practicing, and who still hasn’t.

What you’ll see

From the spec:

Role play activity buckets (1, 2–5, 6+ conversations)
- Users on your team(s) grouped by how many conversations they’ve completed in your selected time range.
Team learning activity (VSF) (if your org has VSF enabled)
- Views of the Virtual Sales Floor page and time-of-day patterns (for your team).
Percent logged in
- Of all in-scope users (your team(s), respecting filters), how many have logged in at least once in this time range.
Users not logged in
- List of users who have an accepted invite but no logins during the selected period.
Invite-to-usage table
- Per user:
  - Invite date
  - First login date
  - First role play date

How to use it as a Team Admin

Drive initial adoption
- Use Percent logged in to see:
  - Are most of your reps at least logging in?
- Use Users not logged in to:
  - Identify exactly who hasn’t logged in yet.
  - Follow up with those individuals directly.
Track basic practice levels
- Look at the 1 / 2–5 / 6+ buckets to see:
  - Who is barely trying it (1 conversation).
  - Who is practicing regularly (6+ conversations).
Unblock stuck users
- In the Invite-to-usage table, check:
  - Invite date: Did they receive access long ago?
  - First login vs first role play:
    - If they logged in but never practiced, they may need help finding assignments or understanding expectations.

Remember: this dashboard still only shows users on your team(s), based on your permissions.

Engagement dashboard

Goal: Understand how deeply your team is using Brevity and when they tend to practice.

What you’ll see

Per the spec:

Conversations by day
- Total conversations per day for your in-scope users.
Practice heat map
- Conversations by day of week and time of day (in your local time zone), with color intensity showing volume.
Average per-user metrics
- Average logins per user
- Average conversations per user
- Average minutes practiced per user
- Calculated over all in-scope users, including those with zero activity.
Team learning activity heat map (VSF) (if enabled)
- Similar heat map, but for VSF views.
Leaderboard (by minutes practiced)
- Users on your team(s) ranked by total Minutes Practiced.

How to use it as a Team Admin

Depth of practice
- Compare your team’s:
  - Average conversations per user
  - Average minutes per user
- Filter by Role or User Group to see if certain segments are more engaged.
When your team practices
- Use the practice heat map to understand:
  - Do they mostly practice early mornings, during lunch, or late afternoons?
- Use this to:
  - Set expectations (for example, “We expect at least X minutes of practice before Friday.”).
  - Avoid scheduling meetings during the times when they naturally practice.
Recognize and leverage champions
- Use the Minutes Practiced leaderboard to:
  - Recognize your most engaged reps.
  - Ask them to share tips with the rest of the team.

Engagement metrics are still scoped to your team(s). You’ll never see practice from users on other teams.

Individual Progress dashboard

Goal: See per-user details for your team and drill into conversation history for coaching.

What you’ll see

From the spec:

User table
- For users on your team(s), you’ll see columns such as:
  - Last login
  - Assignments started
  - Total conversations
  - Wins and win %
  - Average score and best score
  - Minutes practiced
CSV export
- Export the current table (with your filters applied) if you want to review or share it outside of Brevity.
User drill-down
- Clicking a user row opens:
  - Summary metric cards with trends
  - Score timeline
  - Average score by assignment/context
  - Conversation history table, with links to each conversation

How to use it as a Team Admin

Prepare for 1:1s and coaching sessions
- Filter by Team (if you manage more than one), Role, or Assignment.
- For each rep, review:
  - Last login and recent activity.
  - How many conversations they’ve done, and how much time they’ve spent.
  - Their win %, average score, and best score.
- Drill into conversation history to:
  - Watch or listen to specific role plays.
  - Give targeted feedback on real examples.
Track assignment follow-through
- Filter by specific Assignments or Assignment Status to see:
  - Who has started or completed a particular program.
  - Who still hasn’t engaged.
Identify coaching priorities
- Look for reps who:
  - Practice very little, or not at all.
  - Practice a lot but have low or flat scores.
  - Have strong scores but very few recent conversations (they may be coasting).

All of this is limited to your team(s), respecting your role as a Team Admin.

Filters and presets (Team Admin tips)

Analytics uses a consistent filter model across dashboards (as defined in the internal spec).

Filters you’ll use most

Time Range
- For example, last 7 days, last 30 days, last quarter.
- Use shorter ranges for weekly coaching and longer ones for trend spotting.
Teams
- If you manage multiple teams, pick one at a time to avoid mixing signals.
Roles
- Helpful if your team includes multiple roles (for example, AEs and SDRs).
User Groups
- If your org uses groups (for example, cohorts or pilot groups), you’ll see only the members of that group who are on your team(s).
Users
- For drilling into specific individuals.
Assignments / Assignment Status
- To focus on a particular training program.
- To see which assignments are started, in progress, or completed.

Filters always work within your team boundary. Selecting a role or group will never bring in users who are not on your team(s).

Presets

You can save your favorite filter combinations and reuse them.

Common Team Admin presets might be:

“My team – last 7 days”
“My AEs – last 30 days”
“Onboarding cohort – first 30 days”

Presets save time and make it easy to return to the same view each week.

FAQ: Team Admin Analytics

Why are my Analytics numbers different from our Org Admin’s numbers?

Because your view is team-scoped and theirs can be org-wide:

Org Admins can see:
- All teams and users.
- Org-level assignments (when they turn on Include All Organization Assignments).
Team Admins see:
- Only their own team(s).
- Assignments linked to those team(s).
- No org-level assignments that aren’t associated with their team(s).

So it’s normal and expected that your totals (conversations, minutes, unique users) are lower than org-wide numbers.

I know my reps completed an org-wide assignment. Why don’t I see it?

It depends on how the assignment was set up:

If the assignment was created at the organization level and not associated with your team(s):
- The Org Admin can see it (and include it via Include All Organization Assignments).
- You will not see that assignment or its metrics in your view.
If the assignment is associated with your team(s):
- You will see your team’s participation and results.
- You still won’t see other teams’ data for that assignment.

If you’re missing a specific assignment you expected to see, check with your Org Admin. They can confirm how it was configured and which teams it’s linked to.

Can I see Analytics for teams I don’t manage?

No. As a Team Admin:

You can only see data for the team(s) you administer.
You cannot access data for:
- Other teams.
- Users who are not on your team(s).

If you need cross-team or org-wide comparisons, you’ll need an Org Admin to pull those views.

Can standard users or coaches on my team see Analytics?

No. Standard Members do not see the Analytics tab. Analytics is only available to:

Org Admins
Team Admins / Managers

For a high-level overview of Analytics and links to both Org Admin and Team Admin guides, see:
Understanding the Analytics Tab