Troubleshooting Camera and Microphone Issues

Browser Device Permissions

To complete a Brevity role play, the platform requires access to your camera and microphone. These permissions are controlled by your web browser.

When you first access a role play, your browser will prompt you to allow camera and microphone access.

If you:

Clicked Block
Reset your browser
Switched devices
Changed browsers
Updated your system

You may need to grant permissions again.

How to Reset Browser Permissions

Click the site permissions icon in your browser’s address bar (usually a 🔒 lock icon to the left of the URL).
Locate Camera and Microphone.
Set both to Allow.
Refresh the page.

If you need browser-specific instructions with screenshots, see:
👉 First-Time Setup: Allow Camera & Microphone Access

Additional Troubleshooting Steps

If resetting browser permissions does not resolve the issue, continue below.

Close Other Applications

Ensure no other apps (Zoom, Teams, Skype, Discord, OBS, etc.) are currently using your camera or microphone.

Close any conflicting applications and try again.

Disconnect and Reconnect Devices

If using an external camera or microphone:

Unplug the device
Reconnect it
Try a different USB port if needed
Refresh the page after reconnecting

Restart Your Browser

Fully close all browser windows (not just the tab).
Reopen your browser and log back in.

Check Privacy Settings (Windows)

Go to:

Settings → Privacy → Camera
Settings → Privacy → Microphone

Ensure:

“Allow apps to access” is enabled
Your browser (Chrome, Edge, etc.) is allowed

Disable Browser Extensions

Extensions such as ad blockers or privacy tools may interfere with device access.

Temporarily disable extensions and try again.

Try a Different Browser

If the issue persists, try switching browsers.
Google Chrome is recommended.

Update Browser and Drivers