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Troubleshooting Camera and Microphone Issues

Instructions for configuring and troubleshooting camera and microphone access for Brevity role plays

Browser Device Permissions

In order to complete a Brevity role play, the Brevity application needs access to your camera and microphone devices. Permissions for camera and microphone are controlled by your web browser. 

When you first access a Brevity role play, you are prompted to grant microphone and camera permissions. However, if the permissions are changed or reset, you might need to grant them again. If you are unable to complete a role play due to device access issues:

deviceperms

  1. Click the site and device settings icon in your browser's address bar. In Chrome, that icon appears to the left of the URL.
  2. Ensure that the Camera and Microphone permission toggles are enabled.

Additional Troubleshooting Steps

If resetting browser device permissions does not resolve the issue, continue through the following troubleshooting steps.

Close Other Applications

  1. Make sure no other apps (e.g. Zoom, Skype, Teams, Discord, or OBS) is using your camera or microphone.
  2. Close the conflicting apps.

Disconnect and Reconnect Devices

  1. If you use an external camera or microphone, disconnect the device from your computer, then reconnect it.
  2. Try using a different USB port.

Restart Your Browser

  1. Fully close all browser windows and reopen your browser.
  2. Log back in to the application and try again.

Check Privacy Settings (Windows)

  1. Go to Settings > Privacy > Camera and Settings > Privacy > Microphone.
  2. Make sure both are set to Allow apps to access your camera/microphone.
  3. Scroll down and ensure your browser (e.g., Chrome, Edge, Firefox) is allowed.

Disable Browser Extensions

  1. Some browser extensions (e.g. ad blockers or privacy tools) can block camera/microphone access. Temporarily disable extensions and try again.

Try a Different Browser

  1. Sometimes, switching browsers (e.g., from Chrome to Edge or Firefox) resolves the issue.

Update Your Browser and Drivers

  1. Make sure your browser is up to date.
  2. Update your camera and microphone drivers via Device Manager (Windows).

Restart Your Computer

A full restart can resolve device conflicts.

More Help

If you still have issues, contact our support team (support@brevitypitch.com) with details about your device, browser, and operating system.