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Training Plan Notifications

Overview

Training plan notifications are automated messages that fire based on learner activity and deadlines. They come in two flavors:

  • Learner notifications — Keep learners accountable with assignment alerts, deadline reminders, and overdue notices.
  • Manager notifications — Keep managers informed about at-risk learners, completions, and weekly progress summaries.

Both are delivered via two channels: Email and In-App (the notification center inside Brevity). You can enable one or both channels.

Configuring Notifications

  1. Open a training plan.
  2. Go to the Settings panel.
  3. Find the Notifications section.
  4. Select notification channels (Email, In-App, or both).
  5. Toggle individual notifications on or off for learners and managers.
  6. Changes take effect immediately for future events on that plan.

Learner Notifications

Notification When It Fires Default
Assignment When a learner is assigned to the plan. For scheduled assignments, this fires on the start date. On
Early Reminder 7 days before the deadline On
Urgent Reminder 1 day before the deadline On
Overdue After the deadline passes. Repeats every 3 days until the plan is completed. On

Manager Notifications

Notification When It Fires Default
At-Risk Learners When a learner is within 3 days of their due date and hasn't completed the plan On
Completion When a learner completes a training plan On
Weekly Summary Digest Every Friday — a weekly summary of completion activity across all plans On
Per-Training-Plan Weekly Digest
One email per active Training Plan, sent weekly — shows each learner bucketed as Overdue, At Risk, On Track, Not Started, or Completed, with names, progress %, and due dates
 On
The Per-Training-Plan Weekly Digest is the richer, plan-by-plan view; the Weekly Summary Digest remains available as a higher-level overview.

Who Receives Manager Notifications?

Manager notifications go to organization and team admins. Org admins receive notifications across every Training Plan in their scope. Team admins receive notifications scoped to learners on their team — so a team admin only sees the people they manage.

Setting Org-Level Defaults

You can configure org-level notification defaults so that all new training plans start with your preferred settings. Individual plan settings override the org defaults.

The reminder timing is also configurable at the org level. The default intervals are:

  • Early reminder: 7 days before due date
  • Urgent reminder: 1 day before due date
  • Overdue repeat: Every 3 days after the deadline
The Per-Training-Plan Weekly Digest is enabled by default for all manager recipients and follows the same per-org opt-out controls as the other manager notifications.

FAQs

Do notifications require any additional setup?

No. Notifications use your existing email infrastructure. In-app notifications appear in the user's notification center inside Brevity. Both channels are enabled by default on new plans.

Can I customize the notification email content?

Not currently. Notification content is standardized. Custom notification templates are not supported at this time.

Can I change the reminder timing (e.g., 5 days instead of 7)?

Yes. The early reminder, urgent reminder, and overdue repeat intervals are configurable at the org level. Default values are 7 days, 1 day, and 3 days respectively.

What determines "at risk"?

A learner is considered at risk when they are within 3 days of their due date and have not completed the plan.

How many digest emails will a manager receive?

One email per active Training Plan in the manager's scope. Quiet plans (no active assignees) don't send. Each status bucket lists up to the top 25 learners, with a link to the full Training Plan analytics for any plan that exceeds that.
 

Do learners get notified when a scheduled assignment starts?

Yes. For scheduled assignments, the assignment notification fires on the scheduled start date — not when the assignment is first created.

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