--- title: Troubleshooting Guided Setup, Knowledgebase, Curriculum, and Assignment Creation description: Troubleshoot common issues with Guided Setup, Knowledgebase, Curriculum, and assignment creation in Brevity. Learn likely causes and step‑by‑step fixes for admins. --- [Skip to content](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting-guided-setup-knowledgebase-curriculum-and-assignment-creation#main-content) ![](https://support.brevitypitch.com/hs-fs/hubfs/Brevlogo.png?width=200&height=51&name=Brevlogo.png) Open main navigation Close main navigation - [Contact us](mailto:support@brevitypitch.com) [Contact us](mailto:support@brevitypitch.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Brevity Knowledge Base](https://support.brevitypitch.com/en-us/knowledgebase?hsLang=en-us) 2. [Troubleshooting](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us) # Troubleshooting Guided Setup, Knowledgebase, Curriculum, and Assignment Creation If you’re having trouble moving from **Guided Setup → Knowledgebase → Curriculum → Assignments**, this article walks through the most common issues and how to fix them. You might be here because: - You don’t see **Guided Setup** - Your **Knowledgebase is empty** after running Guided Setup - Your **Curriculum looks generic** or very sparse - You **can’t create an assignment** from a generated course Use the sections below that match what you’re seeing. --- ### 1. I don’t see Guided Setup #### What you’ll notice - You expect to see **Guided Setup**, but: - The menu item is missing, or - The page shows an error or a blank screen. #### Why this usually happens - You’re not signed in as an **Org Admin**. - Guided Setup is not yet **enabled** for your organization. #### What to check 1. **Confirm your role** - Make sure you’re logged in with an account that has **Org Admin** permissions. - If you’re not sure, ask your internal admin or IT team to verify your role. 2. **Ask us to verify enablement** - If you are an Org Admin and still don’t see Guided Setup, contact Brevity Support via the support center: [Brevity Knowledge Base](https://support.brevitypitch.com/?hsLang=en-us) - Include: - Your organization name - Your email - A screenshot of your navigation where Guided Setup is missing #### What we’ll do Our team will confirm whether Guided Setup is enabled for your org and switch it on if needed. --- ### 2. My Knowledgebase is empty after Guided Setup #### What you’ll notice - You complete a Guided Setup session, but when you open **Knowledgebase**, there are **no items** (no personas, products, etc.). #### Why this usually happens - The Guided Setup session wasn’t fully completed, and the **“Confirm Knowledgebase Generation”** step was skipped. - There was an unexpected error during **Knowledgebase generation**. #### What to try 1. **Check that you completed Guided Setup** - Think back to the end of Guided Setup: - Did you see an option to **Generate Knowledgebase**? - Did you click **Confirm Knowledgebase Generation**? 2. **Run or complete Guided Setup again** - Go to **Guided Setup / Intake**. - If your previous session is still in progress: - Complete any remaining steps. - Make sure you click **Confirm Knowledgebase Generation** at the end. - Then, open **Repository → Knowledgebase** and check again. 3. **If it’s still empty** - Contact Support via [Brevity Knowledge Base](https://support.brevitypitch.com/?hsLang=en-us) and include: - Your organization name - Approximate date/time when you finished Guided Setup - Screenshots of: - The final Guided Setup screen - The empty Knowledgebase view #### What we’ll do We’ll review your Guided Setup session and Knowledgebase status, then either repair the data or help you re-run Guided Setup so your Knowledgebase is populated correctly. --- ### 3. Curriculum didn’t generate much or feels too generic #### What you’ll notice - You only see a **small number of courses**, or - The generated scenarios feel **generic**, not specific to your real buyers, products, or objections. #### Why this usually happens - Your **Knowledgebase is sparse**: there aren’t enough personas, products, or objections. - Entries in the Knowledgebase are **too generic** (for example, “Buyer,” “Software,” or “IT person”). #### What to check 1. **Did you complete Guided Setup first?** - Curriculum works best when you: 1. Run **Guided Setup** 2. Confirm **Knowledgebase Generation** 3. Then generate Curriculum - If you skipped Guided Setup entirely, your Knowledgebase may be missing key inputs. 2. **Review your Knowledgebase** - Go to **Repository → Knowledgebase**. - Check: - How many **personas** you have - How many **products** you have - How many **objections / questions** you’ve added - Look for: - Vague labels such as “Buyer,” “Prospect,” “Software,” or “IT person” - Missing core personas (e.g., your primary decision-makers) - Missing or very high-level objections #### How to improve your Curriculum 1. **Complete a Guided Setup session** 2. **Enrich your Knowledgebase** Focus on making entries more specific and closer to real life: - **Personas** - Example: instead of “VP Sales,” use “VP of Sales – Mid-Market North America” - **Products** - List actual products / SKUs and a short description of each. - **Objections & questions** - Use real phrases you hear on calls (e.g., “We don’t have budget this quarter,” “We already use a similar tool”). 3. **Regenerate Curriculum** - Once you’ve updated your Knowledgebase, go back to **Curriculum** and regenerate. - Review the new courses: - Lock any that you like so they’re preserved. - Continue refining your Knowledgebase and regenerating to improve the rest. #### How to think about this When Curriculum feels generic, it usually means “garbage in, garbage out.” The more specific and realistic your personas, products, and objections are in the Knowledgebase, the more tailored and useful your scenarios will be. --- ### 4. I can’t create an assignment from a generated course #### What you’ll notice - The **Create Assignment** button is disabled or missing, - Clicking it doesn’t do anything or shows an error, or - When you create an assignment at the **Team** level, the course you expect is **missing** from the course dropdown. #### Most likely cause Most of the time, this happens because the course only exists at the **All Org** level and hasn’t been **shared with the Team** yet. Courses generated by Curriculum are created at **All Org** by default. To assign a course at the **Team** level, you first need to share that course with the Team. #### Other possible causes - You don’t have permission to create assignments. - The course hasn’t been fully saved/validated. #### What to check 1. **Confirm your permissions** - Make sure you’re signed in as an **Org Admin** or another role that’s allowed to create assignments. - If you’re not sure, check with your internal admin. 2. **Check the course location** - Switch to your **All Org** view. - Confirm that the course appears in your **Courses / Curriculum** list at the All Org level. - If you’re trying to assign from within a specific **Team**: - Make sure that course has been **shared from All Org to that Team**. 3. **Share the course to the Team** (Exact steps may vary based on your configuration, but generally:) - From **All Org**, open the course. - Use your sharing or visibility controls to **share** the course with the target Team. - Switch back into the **Team** view. - Start creating the assignment again and look for the course in Step 2 (course selection). 4. **Make sure the course is saved** - Open the course. - Click **Save**. - Try **Create Assignment** again. #### If you’re still blocked If you’ve confirmed: - You’re an Org Admin (or equivalent), - The course exists at All Org, - The course is shared with the correct Team, and - The course is saved, …but the course still doesn’t appear or you can’t create the assignment: 1. Take: - A screenshot or short screen recording showing the issue - The name of the course and the Team 2. Contact Support via: [Brevity Knowledge Base](https://support.brevitypitch.com/?hsLang=en-us) We’ll investigate what’s happening behind the scenes and help you get unblocked. --- #### Related resources - [Guided Setup: Feature Overview](https://support.brevitypitch.com/en-us/knowledgebase/guided-setup?hsLang=en-us) - [Using the Knowledgebase to Power Curriculum and Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/knowledgebase?hsLang=en-us) - [Generating and Managing Curriculum from Your Knowledgebase](https://support.brevitypitch.com/en-us/knowledgebase/generating-and-managing-curriculum-from-your-knowledgebase?hsLang=en-us) - [Creating an Assignment](https://support.brevitypitch.com/en-us/knowledgebase/create-an-assignment?hsLang=en-us) - [Sharing Courses between Teams in Brevity](https://support.brevitypitch.com/en-us/knowledgebase/share-a-course?hsLang=en-us) - [New Features and Updates](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#main-content) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#training-plans) - [Meeting Analyzer](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#meeting-analyzer) - [Role Play](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#role-play) - [Administration](https://support.brevitypitch.com/en-us/knowledgebase/new-features-and-updates?hsLang=en-us#administration) - [Overview & Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#main-content) - [What is Brevity?](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#what-is-brevity) - [Getting Started](https://support.brevitypitch.com/en-us/knowledgebase/overview-getting-started?hsLang=en-us#getting-started) - [Admin & Enablement](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#main-content) - [Managing Users, Teams, & User Groups](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams-user-groups) - [Admin Settings](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#admin-settings) - [Enablement Best Practices](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#enablement-best-practices) - [User Logs](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#user-logs) - [Integrations](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#integrations) - [Managing Users & Teams](https://support.brevitypitch.com/en-us/knowledgebase/admin-enablement?hsLang=en-us#managing-users-teams) - [Using Brevity](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#main-content) - [Agent Hub](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#agent-hub) - [Creating Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-role-plays) - [Creating & Managing Assignments](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-managing-assignments) - [Creating Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#creating-training-plans) - [Repository](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#repository) - [Practicing Role Plays](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#practicing-role-plays) - [Working Through Your Training Plan](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#working-through-your-training-plan) - [Meetings](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#meetings) - [Playbook](https://support.brevitypitch.com/en-us/knowledgebase/using-brevity?hsLang=en-us#playbook) - [Scores, Feedback, & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#main-content) - [Viewing Feedback](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#viewing-feedback) - [Interpreting Results](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#interpreting-results) - [Reporting & Analytics](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#reporting-analytics) - [Training Plans](https://support.brevitypitch.com/en-us/knowledgebase/scores-feedback-analytics?hsLang=en-us#training-plans) - [IT, Security, & Compliance](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#main-content) - [Network & Access](https://support.brevitypitch.com/en-us/knowledgebase/it-security-compliance?hsLang=en-us#network-access) - [Troubleshooting](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#main-content) - [Account & Access Issues](https://support.brevitypitch.com/en-us/knowledgebase/troubleshooting?hsLang=en-us#account-access-issues) - 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