What's New in Brevity

Our April release focuses on the practice experience. We redesigned how reps prepare for role plays, added real-world recording controls, made scoring feedback consistent, and shipped a faster way for admins to build scenarios. We also expanded Training Plan Builder and added Fireflies as a meeting source.

This article covers everything that's new. If you're looking for a deep dive on any feature, you'll find links to the full support article in each section.

Practice Sessions

Practice Sessions introduce a private rehearsal mode for role plays. If enabled for an Assignment, reps can now practice privately before submitting their best attempt for official review. Practice sessions are completely private — only the rep can see them. Managers and admins will not see practice attempts in assignment views, analytics, or session lists.

When an admin enables practice for an assignment, every new session starts in practice mode by default. After completing a session, the rep chooses: submit it for official review, or leave it as practice and try again. Reps can convert sessions between practice and official at any time, and their completion status updates automatically.

Admins control the practice budget per assignment — either unlimited or a set number of attempts. Once the budget is used, the next session switches to official mode automatically. Score circles on the assignment give reps a clear visual of their progress toward the completion goal.

Practice Sessions are available on any assignment where the admin has enabled them. No platform-level configuration is required.

Private Practice Sessions in Brevity

Recording Controls

We added a set of in-session controls that bring the role play environment closer to real call conditions. All controls are configured per assignment by the admin.

Background Blur — Reps can blur their background before or during a session, just like on a video call. The preference is saved across sessions.

Camera On/Off — Reps can turn off their camera for phone-style simulations. When the camera is off, an avatar displays in place of the video feed. During an active recording, the camera toggle is one-way: once off, it stays off for that session to protect recording integrity.

Pause / Resume — Reps can pause the session mid-recording if they need a moment — someone walks in, they need to reset, or they want to review their notes. The AI completes its current response before fully pausing. Sessions allow up to 3 pauses and 60 seconds of total pause time.

Mute the AI— Reps can mute the AI's audio while they read objection cards or take notes, without stopping the session.

Agent Hub — Build & Edit Role Plays with AI assistance

Brevity introduces a new centralized location for our growing agentic experience -- Agent Hub.

Agent Hub houses previously released Guided Setup (renamed: "Quick Start") and introduces a new way for admins to create and edit role play scenarios. Instead of navigating configuration screens, admins use a chat interface to describe what they want in plain language — the audience, the selling motion, the challenge — and Brevity builds a complete role play configuration.

Agent Hub draws from your organization's knowledge base when suggesting personas and scenario context, so every role play is grounded in your actual content. Admins review and refine through conversation until the scenario matches what they need. Nothing saves without explicit confirmation.

Editing works the same way (Coming Soon). Open any existing role play through Agent Hub and describe the change: "Make the prospect more defensive about switching vendors," or "Add a pricing objection segment." Brevity makes targeted updates without requiring you to navigate settings screens.

Agent Hub is available to all Org Admins and Team Admins from the Agent Hub icon in the left navigation.

Training Plan Builder Updates

Training Plan Builder gets six new capabilities that make it easier to manage programs at scale.

Templates — Save any training plan as a reusable template. When you create a new plan, select a template and the entire structure — chapters, sections, and settings — is pre-populated and ready to customize. Templates are stored in a dedicated tab within Training Plans.

Completion Certificates — When a learner completes all required sections, a PDF certificate generates automatically with the learner's name, the plan title, the completion date, and your org branding. Learners download it directly from their completed plan view. No admin setup required.

Notifications — Configure email notifications for four events: assignment created, deadline approaching (7-day advance notice), plan completed, and overdue. Enable or disable per plan or set defaults at the org level.

Score Analytics — The Training Plans analytics tab now includes score and assessment data alongside completion rates. See aggregate scores per plan, per section, and per learner — identify which sections are hardest and which reps may need targeted coaching.

Scheduled Assignments — Set a future launch date when creating an assignment. The plan is assigned immediately but hidden from learners until the specified date, when it activates automatically. Edit or cancel anytime before launch.

Plan Archiving — Archive training plans that are no longer active. Archived plans are hidden from the default list but remain fully accessible via filter, with all historical data retained. Unarchive at any time.

Fireflies Integration

Brevity now connects directly to Fireflies.ai. If your team records meetings with Fireflies, you can connect your account and Brevity will automatically import your transcripts, apply full scoring and deal analytics, and backfill up to 90 days of recording history.

There's no second bot in your meetings — your existing Fireflies recorder does the work, and Brevity provides the intelligence. New recordings appear in Brevity within 15 minutes of Fireflies finishing its analysis. Meetings imported from Fireflies display a Fireflies source badge so you can always tell where a recording came from.

Setup takes about two minutes: go to Settings → Integrations, connect your Fireflies account with your API key, and backfill starts automatically. Each rep connects their own account individually — no IT involvement required. Fireflies Business or Enterprise plan is required.

A few things to know in this first version: connections are per-user (no admin-level bulk connect yet), and meetings recorded on Teams or Webex will show generic speaker labels instead of names. Named speaker identification is available for Google Meet and Zoom recordings.

Fireflies Integration Overview

More Updates

Smarter Scoring Feedback — We've improved how Brevity's scoring systems work together behind the scenes. Milestone tracking, statement scores, and end-of-session coaching guidance now share context, so you'll see more consistent, coherent feedback. A turn that passes a milestone is reflected in the statement score, and coaching guidance synthesizes both signals into strategic advice rather than repeating what the score panel already shows. This update applies automatically to new sessions — no setup needed. Your existing scores and configurations are unchanged.

Have questions? Reach out to your Customer Success Manager for a walkthrough of any of these updates.